Refund policy
Refund Policy — Portrait Path
Overview
Each Portrait Path order is custom-made for your pet or pets. Because every portrait is created from the photo or photos you upload and made specifically for you, we use a preview and revision process before anything is printed.
Our goal is simple: you should feel confident approving your portrait before it moves into production.
1. Preview, revisions, and before-printing guarantee
Before your portrait is approved:
- You will receive a digital preview of your custom portrait.
- You may request reasonable revisions if something does not feel right.
- We will work with you to make the portrait feel painterly, recognizable, and true to each pet included in the order.
If, after reasonable revision efforts, we cannot get the portrait to a place you are comfortable approving before printing, you may request cancellation and a refund.
No portrait will be sent to production until it has been approved.
2. Approval and production
When you approve your portrait, you confirm your acceptance of:
- the pet or pets included in the portrait
- their appearance and recognizable identity
- the composition, positioning, and crop
- the portrait style, colors, and background
- the overall artistic interpretation shown in the preview
Once approved:
- The preview is considered final and accepted.
- Your order moves into production.
- Your portrait is printed and prepared for shipment, with framing added when included in your order.
Because approved portraits are custom-made, cancellations and refunds are no longer available after approval, except in cases of damage, defect, incorrect production, or another error on our part.
3. Custom product policy
Because each Portrait Path piece is made to order, an approved and completed custom portrait is not eligible for return or refund due to:
- personal preference after approval
- artistic interpretation consistent with the approved preview
- normal differences between a digital screen and printed artwork
- limitations caused by the customer-provided photo or photos
- a change of mind after approval
- dissatisfaction with a pet’s placement, size, or appearance when those elements match the approved preview
4. Screen and print variation
Colors, contrast, brightness, and fine details may vary slightly between digital screens and printed artwork.
These small differences are normal in printed products and are not considered defects.
5. Photo quality
The final portrait depends in part on the quality of the uploaded photo or photos.
Clear images with visible facial features, markings, coat details, and expressions usually create the strongest results.
For portraits containing multiple pets, please provide at least one clear photo of each pet. If you choose to proceed with a lower-quality image of any pet, the finished portrait may reflect the limitations of that image.
We may contact you before beginning your portrait if an uploaded image does not provide enough usable detail.
6. Damaged, defective, or incorrect orders
If your order arrives damaged, defective, misprinted, or different from the approved production order, contact us within 14 days of delivery.
Please include:
- your order number
- clear photos showing the issue
- photos of the packaging when available, particularly for shipping damage
If the issue qualifies, we will make it right with a replacement, reprint, refund, or another appropriate solution depending on the circumstances.
7. Contact
For refund, revision, or order concerns, contact us at: