Refund policy
Refund Policy — Portrait Path
Overview
Each Portrait Path order is custom-made for your pet or pets.
Before purchasing, you can upload your pet photo and generate portrait previews so you can see your portrait before you buy. You may generate up to six preview options, subject to the current functionality of the website, and choose the version you want to order.
When you select a portrait and complete your purchase, the version you selected is the artwork we will prepare for your order.
Because you are able to preview and choose your portrait before purchasing, Portrait Path does not normally provide post-purchase artistic revisions.
Our Satisfaction Guarantee is designed to give you confidence in the physical product you receive. If your order arrives damaged, defective, incorrectly produced, or otherwise materially different from what you ordered, contact us and we will work to make it right.
1. Preview Before Purchase
Portrait Path allows you to generate and review portrait previews before making a purchase.
Preview generation is typically completed in about 60 seconds, although generation times may vary.
Generating previews does not obligate you to make a purchase.
You may generate up to six available preview options and choose the version you prefer.
Your selected preview allows you to review the portrait’s overall appearance before ordering, including the pet or pets shown, composition, pose, expression, background, colors, and artistic interpretation.
Once you choose a portrait and complete your purchase, that selected portrait is treated as the artwork you have chosen for your order.
2. Artistic Changes and Revisions
Because you can preview your portrait and choose from multiple generated versions before purchasing, post-purchase artistic revisions are not normally included.
Before ordering, please use the available preview options to choose the portrait you prefer.
After an order has been placed, we may be unable to make changes because custom orders can move into production quickly.
If you believe you selected the wrong portrait or made another ordering mistake, contact us as soon as possible at support@portraitpath.com. If production has not yet begun, we will make reasonable efforts to help, but changes cannot be guaranteed.
This does not limit our responsibility to correct damaged, defective, incorrectly produced, or otherwise qualifying orders under our Satisfaction Guarantee.
3. Selected Portrait and Production
The portrait you select before checkout is the portrait you are purchasing.
By completing your order, you confirm that you have reviewed and accepted the selected portrait, including:
- the pet or pets shown
- their appearance and recognizable identity
- their relative size and positioning
- the composition and crop
- the portrait style, colors, and background
- the overall artistic interpretation
Your order may move into production promptly after purchase.
There is no separate post-purchase artwork approval step unless Portrait Path specifically contacts you regarding an issue with your order.
4. Custom Product Policy
Portrait Path products are personalized and made specifically for each customer.
For that reason, correctly produced custom portraits are generally not eligible for return, cancellation, or refund because of:
- a change of mind after purchase
- personal preference regarding artwork the customer selected before purchasing
- artistic characteristics already visible in the selected preview
- normal differences between digital screens and printed artwork
- limitations caused by the customer-provided source photo
- dissatisfaction with a pet’s placement, appearance, pose, or expression when those characteristics are materially consistent with the selected portrait
This does not affect our Satisfaction Guarantee for damaged, defective, incorrectly produced, or materially incorrect orders.
5. Generated Preview Variation
Generated portraits are artistic interpretations of the uploaded photo.
Different generations may vary in:
- pose or positioning
- composition and crop
- expression
- background
- color
- brushwork
- detail
- other artistic characteristics
Not every generated preview is guaranteed to match every customer’s personal preference.
Because previews are available before purchase, generating a preview you do not wish to use does not create a refund obligation. You may generate another available preview or choose not to place an order.
6. Screen and Print Variation
Digital screens and physical printed artwork are different media.
Colors, contrast, brightness, texture, crop, and fine detail may appear somewhat different between:
- the uploaded source photo
- the generated preview
- different screens or devices
- the finished printed portrait
Reasonable screen-to-print variation is normal and is not considered a product defect.
The physical product may also require production preparation appropriate to the size and format purchased, including cropping, scaling, or preparation for canvas wrapping. These adjustments should not materially change the portrait you selected.
7. Photo Quality and Supported Photos
Portrait quality depends in part on the quality and suitability of the photo you provide.
Clear photographs in which your pet’s face, eyes, markings, and body are visible generally produce the strongest results.
A portrait may include up to three supported pets.
Supported portrait subjects are dogs, cats, or a combination of dogs and cats within the supported pet limit.
If multiple pets are included, the source image must meet the current upload requirements shown on the website.
Photos may contain people, but Portrait Path does not create human portrait subjects. People appearing in an uploaded photo may be excluded from the generated portrait.
Portraits containing more than the supported number of pets are not available through the standard Portrait Path product.
If an uploaded image cannot be successfully used by the portrait-generation service, you may need to choose a different source photo before proceeding.
8. Cancellations and Order Changes
Generating portrait previews does not create an order or require a purchase.
If you generate previews and decide not to continue, no cancellation is necessary.
Once an order has been placed, production may begin quickly. If you need to request a cancellation or correct an ordering mistake, contact us immediately at support@portraitpath.com.
If production has not yet begun, we may be able to cancel or modify the order. Once production has begun, cancellation or changes may no longer be possible because the item is custom-made specifically for you.
9. Satisfaction Guarantee
We want you to feel confident ordering from Portrait Path.
You have the opportunity to see and choose your portrait before purchasing. Our Satisfaction Guarantee applies to the physical product and fulfillment of your order.
If your portrait arrives damaged, defective, misprinted, incorrectly produced, or materially different from what you ordered, contact us and we will work to make it right.
Depending on the circumstances, an appropriate resolution may include a replacement, reprint, refund, or another reasonable solution.
The Satisfaction Guarantee does not provide unlimited post-purchase artistic revisions or cover a change of preference regarding artwork that was selected and reviewed before purchase.
10. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, misprinted, incorrectly produced, or materially inconsistent with the portrait or product configuration you ordered, please contact us within 14 days of delivery.
Please provide your order number and clear photographs showing the issue. For shipping damage, photographs of the packaging may also be helpful.
Once we review the issue, we will provide an appropriate resolution when the claim qualifies under this policy.
11. Digital Portrait Copy
When a high-resolution digital portrait copy is included with your purchase, it will be based on the portrait you selected.
The digital file may differ in dimensions or production formatting from the file used to manufacture your physical canvas or framed portrait.
If you experience a problem accessing an included digital copy, contact us and we will help provide access to it.
12. Contact Us
If there is a problem with your order, or if you need to request an order change before production begins, contact us at:
We typically respond within 24 hours.