Shipping policy
Shipping Policy — Portrait Path
Overview
All Portrait Path orders are custom-made and go through a creation, preview, approval, and production process before shipping.
Because your portrait is created from the photo or photos you provide, overall timing depends on:
- whether we have a usable photo of each pet
- the number of pets included in the portrait
- whether revisions are requested
- how quickly the portrait is approved
1. How delivery works
Order → Photo Upload → Portrait Creation → Preview → Revisions, if needed → Approval → Production → Shipping → Delivery
Your portrait will not move into production until you approve the digital preview.
2. Preview delivery
Your first preview is usually ready within 1–2 business days after we have received:
- your completed order
- usable photos of every pet included
- any additional information needed to begin
Multi-pet portraits or orders requiring photo clarification may take slightly longer.
If we need a better photo or additional information before creating your portrait, the preview timeline begins after we receive what is needed.
3. Revisions
Reasonable revisions are included before approval.
Revision timing depends on the nature of the request. Most limited revisions are completed quickly, while more detailed requests may take longer.
The overall order timeline depends partly on customer response and approval speed.
4. Customer approval
Your order moves into production only after you approve the portrait preview.
Approval delays will extend the overall delivery timeline.
Once approved, artwork changes can no longer be made.
5. Production
After approval, your portrait is prepared for printing and finishing.
Framing is added when a framed product was selected at checkout.
Approved portraits are typically moved into production promptly, although production timing may vary because of:
- product format
- portrait size
- framing
- order volume
- holidays
- production interruptions
6. Shipping and delivery
Many orders are delivered approximately 5–7 business days after portrait approval.
This is an estimate, not a guaranteed delivery date.
Delivery timing may vary based on:
- production requirements
- destination
- carrier conditions
- weather
- holidays
- high-demand periods
- circumstances outside our reasonable control
If we become unable to ship within a timeframe we expressly promised, we will contact you with an updated estimate and provide any options required by applicable law.
7. Shipping cost and service area
Standard shipping is free on all Portrait Path orders.
We currently ship within the United States only.
Any available expedited or special shipping option will be shown at checkout.
8. Tracking
Tracking details will be provided after your order ships and tracking information becomes available.
Carrier estimates shown through tracking are controlled by the carrier and may change during transit.
9. Customer-provided shipping information
Customers are responsible for providing a complete and accurate shipping address.
Please contact us as soon as possible if an address needs to be corrected.
Once an order has entered production or shipped, we may not be able to change its destination.
Additional shipping costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.
10. Important timing notes
The following may extend the overall timeline:
- requests for a new or better photo
- missing photos for one or more pets
- multi-pet portrait preparation
- revision requests
- delayed customer responses
- delayed portrait approval
Orders cannot move into production until the preview is approved.
11. Holiday and high-demand periods
During holidays or periods of unusually high demand, portrait previews, revisions, production, and carrier delivery may take longer than usual.
When possible, we recommend ordering early for holidays, birthdays, memorials, or other date-sensitive occasions.
Unless we expressly agree to a guaranteed deadline in writing, requested arrival dates are not guaranteed.
12. Damaged, defective, incorrect, or missing orders
If your portrait arrives damaged, defective, misprinted, or incorrect, contact us within 14 days of delivery at:
Please include:
- your order number
- clear photos showing the issue
- photos of the packaging when available, particularly for shipping damage
If tracking shows delivery but you cannot locate the package, contact us promptly so we can review the shipment information and determine the appropriate next step.
If the issue qualifies, we will provide an appropriate solution, which may include a replacement, reprint, refund, or another reasonable resolution.
13. Contact
For shipping questions, contact: