Shipping policy
Shipping Policy — Portrait Path
Overview
Every Portrait Path order is custom-made for your pet or pets.
Before purchasing, you can upload your pet photo, generate portrait previews, and choose the portrait you want to order.
Once you select your portrait and complete your purchase, that selected portrait is the artwork we prepare for production.
There is ordinarily no separate post-purchase artwork approval step, and post-purchase artistic revisions are not normally included.
Most Portrait Path orders are expected to ship within 3–5 business days after purchase.
Carrier transit time is additional.
1. How the Portrait Path Process Works
The general process is:
Photo Upload → Preview Generation → Preview Selection → Purchase → Production → Shipping → Delivery
You may generate up to six available portrait previews, subject to the current functionality of the website.
After reviewing your previews, choose the portrait you want to purchase.
By completing your order, you confirm that you have reviewed and selected the artwork you want produced.
Your order may move into production promptly after purchase.
2. Preview Generation
Portrait Path allows you to generate portrait previews before purchasing.
Preview generation is typically completed in about 60 seconds, although generation times may vary.
Generation may take longer because of:
- website traffic
- system demand
- image complexity
- technical issues
- maintenance
- third-party service interruptions
- other circumstances outside our reasonable control
Preview-generation timing is an estimate and is not guaranteed.
If an uploaded image cannot be successfully used by the portrait-generation service, you may need to provide different source material before continuing.
3. Source Photo and Pet Requirements
Portrait Path currently supports portraits of dogs, cats, and supported combinations of dogs and cats.
A portrait may include up to three supported pets, subject to the product option and upload requirements shown on the website.
Clear photographs where each pet’s face, markings, and important features are visible generally produce the strongest results.
Photos may contain people, but Portrait Path does not create human portrait subjects as part of its standard pet portrait service. People appearing in an uploaded image may be excluded from the generated portrait.
Animal species other than dogs and cats are not supported unless expressly stated otherwise.
4. Portrait Selection and Production
The portrait you select before checkout is the portrait you are purchasing.
By completing your purchase, you confirm that you have reviewed the selected artwork and accept its:
- pet or pets shown
- recognizable appearance
- pose and positioning
- composition and crop
- portrait style
- colors and background
- overall artistic interpretation
Because you choose your portrait before purchasing, there is ordinarily no separate artwork approval step after checkout.
Production may begin promptly after your order is placed.
If you believe you selected the wrong portrait or made another ordering mistake, contact us immediately at support@portraitpath.com.
If production has not yet begun, we may be able to help correct the order. Changes cannot be guaranteed once an order has been placed.
5. Production
After purchase, your selected portrait is prepared for the physical format and size you ordered.
Production preparation may include reasonable technical adjustments such as:
- scaling
- resolution preparation
- cropping where required by the selected format
- preparation for canvas wrapping
- framing when a framed option is purchased
These production adjustments are intended to prepare the selected artwork for manufacturing, not to materially redesign the portrait you chose.
Production timing may vary because of:
- portrait size
- product format
- framing
- order volume
- holidays
- production interruptions
- supply availability
- circumstances outside our reasonable control
6. Shipping Time
Our current fulfillment target is:
Ships in 3–5 business days after purchase.
“Ships in 3–5 business days” means the order is expected to leave our production process within that period.
It does not mean the order is guaranteed to arrive within 3–5 business days.
Carrier transit time begins after the package has shipped and varies by destination and carrier conditions.
Business days generally do not include weekends or recognized holidays.
Production and shipping timeframes are estimates unless we expressly state otherwise.
7. Delivery Time
After your order ships, delivery timing depends on the carrier and destination.
Transit may be affected by:
- destination
- carrier volume
- weather
- holidays
- transportation disruptions
- incorrect or incomplete shipping information
- circumstances outside our reasonable control
Once a package has been transferred to the carrier, carrier delivery estimates may change during transit.
If we become unable to ship within a timeframe that we expressly promised, we will provide any notice or options required by applicable law.
8. Shipping Cost and Service Area
Standard shipping is currently free on Portrait Path orders within the United States.
Portrait Path currently ships within the United States only.
If expedited or special shipping options become available, they will be shown where applicable at checkout.
9. Tracking
Tracking information will be provided after your order ships and tracking becomes available.
Carrier tracking may take some time to update after a shipping label is created.
Estimated delivery dates provided by the carrier are controlled by the carrier and may change during transit.
10. Customer-Provided Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before placing your order.
If you discover an address error, contact us as quickly as possible at support@portraitpath.com.
Because custom orders may move into production quickly, we cannot guarantee that shipping information can be changed after an order is placed.
Once a package has shipped, we may be unable to redirect it.
Additional costs resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility where permitted by applicable law.
11. Order Changes and Cancellations
If you need to request an order change or cancellation, contact us immediately.
If production has not yet begun, we may be able to make the requested change or cancel the order.
Once production has begun, changes or cancellation may no longer be possible because the portrait is custom-made specifically for you.
Please see our Refund Policy for additional information about cancellations, refunds, and custom products.
12. Holiday and High-Demand Periods
Production and carrier delivery may take longer than usual during holidays or unusually high-demand periods.
Preview generation can also occasionally take longer during elevated system demand or technical interruptions.
For gifts, holidays, birthdays, memorials, or other date-sensitive occasions, we recommend ordering as early as reasonably possible.
Requested arrival dates are not guaranteed unless Portrait Path expressly agrees to a guaranteed deadline in writing.
13. Damaged, Defective, Incorrect, or Missing Orders
We want your Portrait Path order to arrive as expected.
If your portrait arrives:
- damaged
- defective
- misprinted
- incorrectly produced
- materially different from the portrait or product configuration you ordered
please contact us within 14 days of delivery at:
Please include:
- your order number
- clear photographs showing the problem
- photographs of the packaging when available, particularly for shipping damage
If the issue qualifies under our Satisfaction Guarantee and Refund Policy, an appropriate resolution may include:
- replacement
- reprint
- refund
- another reasonable resolution based on the circumstances
If tracking shows that a package was delivered but you cannot locate it, contact us promptly so we can review the shipment information and determine the appropriate next step.
14. Satisfaction Guarantee
Our Satisfaction Guarantee applies to genuine problems with the physical product or fulfillment of your order.
Because you preview and choose your portrait before purchasing, the Satisfaction Guarantee does not ordinarily include post-purchase artistic revisions or changes of preference regarding artwork that you selected before checkout.
If something genuinely isn’t right with the finished product you receive, contact us and we’ll work with you to make it right.
Additional details are available in our Refund Policy.
15. Contact
For shipping or delivery questions, contact:
We typically respond within 24 hours.